bdjel Privacy Policy
Protecting your personal information is our highest priority. This policy describes in detail how bdjel collects, uses, and stores data.
1. Introduction and Scope
bdjel ("we", "our", "platform") operates a reliable online gaming service for users in Bangladesh. This privacy policy ("policy") applies to the bdjel.cam website and all services connected to it.
By registering an account on our platform or using any of our services, you are considered to have consented to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our services.
This privacy policy operates in conjunction with our Terms and Conditions and Responsible Gaming policy.
2. What Information We Collect
bdjel may collect information about you in a number of ways. The types of information collected are described in detail below:
Personal Identity Information
Information you provide at the time of registration:
- Full name
- Date of birth (for age verification)
- Email address
- Residential address
- National ID or passport number (where identity verification applies)
Financial Transaction Information
Information collected during deposits and withdrawals:
- Payment method details (bKash, Nagad, Rocket, Upay)
- Transaction amount and date
- Mobile banking account number
- Transaction history and records
Technical and Usage Information
Information automatically collected while using the platform:
- IP address
- Browser type and version
- Device type and operating system
- Session duration and page visit data
- Information collected via cookies and similar tracking technologies
Communication Information
Information provided when contacting us:
- Live chat messages and conversation history
- Messages sent by email
- Records of complaints and feedback
- Support ticket details
3. How We Use Your Information
bdjel uses the information collected for the following legitimate purposes:
3.1 Service Operation and Improvement
We use your information to create and manage your account, process transactions, verify identity, and continuously improve the quality of our gaming services. Our goal is to provide every user with a seamless and personalised experience.
3.2 Security and Fraud Prevention
We analyse information to protect our platform and users. Suspicious transactions or unusual activity are identified to ensure account security. Necessary verification processes are maintained to prevent money laundering and fraud.
3.3 Customer Service and Communication
We use your contact information to answer your questions, resolve issues, and send important account-related notifications. Our 24/7 live chat support team requires this information to provide assistance in Bengali.
3.4 Ensuring Responsible Gaming
We monitor users' gaming behaviour so that support can be provided in a timely manner if signs of problematic gambling appear. This is part of our Responsible Gaming policy.
3.5 Marketing and Promotional Communications
With your consent, we may send you relevant offers and promotional information based on your preferences and gaming experience. You have the right to opt out of such communications at any time.
4. Data Sharing and Third Parties
bdjel does not sell your personal information to any third party for commercial purposes. However, information may be shared on a limited basis in the following circumstances:
- Payment processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Technology service providers: With trusted technology partners who assist with our server hosting, security, and platform operations.
- Legal obligations: With relevant authorities when required by court order or legal investigation.
- Fraud prevention: Necessary information upon request from regulatory bodies to prevent financial crime.
5. Cookies and Tracking Technologies
What Cookies Are and Why We Use Them
Cookies are small data files stored in your browser. bdjel uses the following types of cookies:
- Essential cookies: Ensure the basic functionality of the platform — login sessions, security verification, and saving preferences.
- Analytics cookies: Help analyse site usage and performance to improve service quality.
- Preference cookies: Remember your language, layout, and other preferences so you have a familiar experience each time you log in.
You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.
6. Data Protection and Security Measures
bdjel has adopted industry-leading security measures to protect your personal and financial information:
SSL Encryption
All information entered on our platform is protected by SSL (Secure Socket Layer) encryption technology. This ensures that no third party can read your information while it is being sent or received.
Secure Servers
Your information is stored in secure data centres with multiple layers of security to prevent unauthorised access. Regular backups ensure that data is not lost due to any technical issue.
Restricted Access
Only authorised personnel may access user information on a need-to-know basis. All staff are bound by strict confidentiality agreements and receive regular security training.
Data Retention Period
We retain your information for as long as necessary to meet legal obligations, resolve disputes, and enforce our policies. Even after an account is closed, financial transaction records may be retained for a specified period in accordance with applicable law.
7. Your Rights
Under our privacy policy, you have the following rights:
Right to Access Information
You have the right to request information about what data we hold about you. If you write to our support email, we will respond within a reasonable time.
Right to Correct Information
If there is an error in the information we hold about you, you have the right to request a correction. This request can be made through account settings or via support.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Stop Marketing Communications
If you do not wish to receive promotional emails or notifications, you have the right to opt out at any time. This can be done from account settings or by contacting support.
8. Protection of Minors
bdjel strictly does not provide services to individuals under the age of 21. We do not intentionally collect personal information from minors.
Age verification is a mandatory step in the registration process. If we find that a minor has created an account, that account will be immediately closed and all associated information will be deleted.
If you believe that a minor is using our platform, please notify us immediately at [email protected].
9. External Links and Third-Party Services
Some payment services used on our platform (such as bKash, Nagad, Rocket, Upay) are governed by their own privacy policies. When using these services, the policy of the respective provider applies.
We recommend reading the individual privacy policies of any third-party services accessed through our platform. bdjel is not responsible for the data protection practices of third parties.
Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, Ezugi, and others) may receive technical data necessary for operating their games, but this is not directly linked to your identity.
10. Changes to the Privacy Policy
bdjel reserves the right to amend or update this privacy policy at any time. If there are significant changes to the policy, we will notify you in the following ways:
- A notice will be displayed on the platform
- Details of the changes will be sent to your registered email
- The "Last Updated" date on this page will change
Continued use of the platform after a new policy is published will be considered as your consent to the revised policy. If you do not agree with the changes, the option to close your account is always available to you.
11. Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
Contact Us
We are committed to responding seriously to any privacy-related matter. Please contact us from the email address linked to your account to allow for faster verification.